اللغة

FAQ's

Souq Lemas Store

What is Souq Lemas?

Souq Lemas was born to be belonging to an Arabic lady who founded it with her own fatigued hands. 

Souq Lemas offers the woman all that she looks for. Out of all high-quality brands, Souq Lemas comes with various fashion styles which suit the veiled ladies. Souq Lemas adds to its own unique and distinguished touches and chooses the modern lady fashion style – soiree – sleepwear – lingerie- accessories – shoes – bags etc.

Where is Souq Lemas location?

Souq Lemas is based in Dubai, United Arab Emirates.

Shopping

How can I shop at Souq Lemas?

We at Souq Lemas made a user-friendly online shopping website experience. First, you need to choose what product you want to purchase then add them to cart. You have to indicate your shipping address and personal details for the shipment process of your ordered product. You may pay the shipment through your Mastercard, Visa, or Credit Card through Paypal. In case you consider paying through the bank, you can inform us by giving us a reply to the order confirmation that will be sent through your email.  We also offer Cash on Delivery payment service for orders inside United Arab Emirates, and GCC Countries. We will then message you the tracking number of your shipment, so you can be updated where and when you will receive your order. You can track the shipment by using the given tracking number and put it inside our shipping company website. 

How can I be assure that the sizes will fit me?

Souq Lemas clothing sizes has a true to size chart where you can check your sizes. In each clothing product, there are sizes table where you can check your sizes.

Can I order by calling Souq Lemas Customer Support?

Yes, you can. You can call us at +971 4 277 6465 from 10 AM to 6 PM or you can send us a message in our Whatsapp Number: +971 50 314 4623. If you find any difficulties in ordering an item you can always send us an email at info@souqlemas.com

Shipping

How long does it take to deliver my order?

Shipping inside United Arab Emirates may take 2-4 days to be delivered. While International Shipment may take 5-9 working days to be delivered. You can always check from the shipping company the exact location of your shipment by using your shipment tracking number.

How do you ship my order?

Souq Lemas directly processing your request very carefully as soon as you complete your purchase.The delivery process is scheduled to start from the very next day it was ordered. We ship to the United Arab Emirates and worldwide. Our team always carefully inspects orders and packages to make sure it will be delivered to you on it's best condition.

What if I am not available when the delivery arrive?

Our shipping company partner will notify you through phone call or SMS before dropping off the package at your home. You can directly tell to them what time and day you are available for receiving the package,

Can you ship outside United Arab Emirates?

Yes, Souqlemas ship worldwide.

Payment

What are the payment methods available?

PAYMENT METHOD

1. "Cash on Delivery" service brought to you by Aramex

You can now pay cash easily on your doorstep using the Cash-on-Delivery Service of Aramex Shipping Company. They will collect the money when they deliver the package to your doorstep. (This service is available in the United Arab Emirates and GCC Countries only.)

2. Credit Cards, Visa & Mastercard secure payment using Paypal

You can pay hassle free using your credit card, VISA, and Mastercard online. We want to assure you that it is 100% secure and safe online transaction. Souq Lemas is equipped with high-security features and protected with SSL Certificate that protects your online information when making payment online. You will be redirected to Paypal's payment secured page upon choosing it as the mode of payment. For further information, you can click here.

Is it safe to buy at Souq Lemas?

Yes. Souq Lemas is an e-commerce platform which is equipped with SSL Certificate from well known company Godaddy.com and highest security methods to protect the security of all the data and information we collect from our dear customers. Customers personal information was collected for shipping purpose only and NOT shared to other third party websites.

Is there any additional fee I need to pay for?

There are NO additional fees added when you checkout. Domestic customers in United Arab Emirates doesn't need to pay custom charges. But if you order internationally, custom charges may apply depending on the country's custom regulations.

What is Discount Code?

Souq Lemas offers discount and promotions from time to time. Discount Code is the area where you place the given code to you through email or newsletter. We advise you to sign up for our newsletter for you to be updated for the promotion news, great offers and discounts for a specific period. 

Contact Us

How to contact Souq Lemas?

You can contact Souq Lemas through email at info@souqlemas.com or by filling up our contact form.  You can also call our Customer Support at +971 4 2776465 or message us on our Whatsapp Number +971 50 314 4623. Our working hours are Saturday to Thursday from 9:00 AM to 5:00 PM (GMT +4:00 Dubai Time).