اللغة

Customer Service

 

Shipping & Delivery

We deliver our products in the United Arab Emirates and all over the world.

Souq Lemas sent requests in all world through delivery companies; www.souqlemas.com  will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE. A Single order may be split into multiple shipments, depending on the availability of the item and/or weight limits for parcels by the courier/postal company. The cardholder should be aware of the possibility that multiple shipments may result in multiple postings to the cardholder’s monthly statement.


FREE SHIPPING


Free shipping: Souq Lemas offer free shipping to customers in the UAE and the GCC, Jordan, Egypt, Lebanon - when you buy a certain product we ensure purchases to your door,  whether method of payment on delivery, Paypal or credit card.

The minimum purchases to check free shipping is as follows 

Emirates AED 150

Saudi Arabia 800 riyals

Oman SR 85

Bahrain 82 dinars 

Kuwait KD 65

Jordan 155 dinars

Lebanon $ 218

Egypt 4,000 pounds 

 - Domestic Shipping

We'll team Souq Lemas directly processing your request very carefully as soon as you complete your purchase. Delivery is scheduled to start for the shipping company from the day following the start of operation of the procurement process, will take delivery of your order within 1-3 days from the UAE and other countries of the 4-15 time and we'll send a message showing you the time of arrival shipping delegate to you.

Do not worry we take the highest protection and safety methods until your order arrives in your hands with all safety

Souq Lemas has worked hard to reach your purchases in your hands at the lowest possible costs. 


 - International Shipping

Delivery process will be started from very next day within 5-9 working days of shipment depends on upon consignee’s response.

 We will send you shipment confirmation through email about all the details about your shipping process and expected delivery time. 

Cash on Delivery Fee for International shipping charges $15 and customs charges differ depending on your country's regulation. Delivery time may vary depending on the countries but we will keep you informed of any possible reasons if any delays happen in your product delivery. You can contact our customer relation team at info@souqlemas.com


Returns & Replacements

Souq Lemas has worked hard to be your purchases the same way that you describe and the back of the image of high quality and favorable prices. We appreciate the desire of our customers in the event of returned purchases in accordance with the following conditions.

Goods that can not be returned:

1 - underwear/lingerie

2 - clothes and swimming wear

3 - accessories

4 - cosmetics

5 - perfume and liquid products

6 - socks

Apart from these products, you can return under the following conditions. That may not be you wear them no matter what type of dress. To be still in the original outer casing. To be in the same state you received them. If the product of household appliances or other devices did not work or do damage from broken during the shipping process or the like. That is contacted our support team within 24 hours from the time you receive the product. After this period, the return conditions are considered unenforceable.

In the case of your purchases will be re-return the full amount to your Limas market and keep it in your son Limas market so that you will purchase it again.

To return the product, please contact our customer support team on the e-mail shown in the bottom of the page. Include shipping and handling fee revenue and shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or hardware damage during the return shipping.

 

Ordering

No membership fee is required to shop at Souq Lemas. Souq Lemas has the right to refuse an order in case of identified defect or wrongfully sold or displayed. The customer has the right to change any orders just make sure you have early informed us info@souqlemas.com and we still do not process your delivery items.

 

Payment

Souq Lemas has three payment option the Cash-on-Delivery, Debit/Credit Card and PayPal. Souq Lemas will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of UAE.

 

CASH ON DELIVERY

The payment which is stated on the invoice you received through email should be the exact cash you should pay upon the delivery. Aramex collects the full value of the sold goods on your behalf. Fees, payment method, and schedules are arranged with you on a case-by-case basis. 

 

CREDIT CARDS

Payment method is by a secure credit card transaction.We accept payments online using Visa and MasterCard credit/debit card in AED. Orders completed with credit cards will not be charged any additional fees. The cardholder must retain a copy of transaction records and Merchant policies and rules. We guarantee a safe shopping experience on our site.


PAYPAL

Souq Lemas offer PayPal as a method of payment. Select PayPal as a payment method upon checkout and proceed to 'PLACE ORDER.' You will be redirected to your PayPal account where desired purchase and debit/credit card details will be displayed. When you click "Pay Now" the amount will be sent to Souq Lemas.

 

Updating Account Information 

 

Souq Lemas allows the customer to provide an account on the Site and entitled them to received promotions through email, newsletter and to make ease when updating the contact information and billing address that will be used every time you shop with us.

 

We hope to spend a pleasant shopping experience. Thank you.